Frequently Asked Questions
Everything you need to know about our products and services.
Where are your products made?
We pride ourselves on supporting the creative economy. The majority of our products are handmade by independent artists and makers based in the Pacific Northwest and across the United States.
How long will it take for my order to ship?
Standard orders are processed within 2-3 business days. Once shipped, domestic delivery typically takes 3-7 business days depending on your location.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund or exchange.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
Can I include a gift note with my order?
Absolutely! You can add a personalized gift message during the checkout process, and we will include a handwritten note with your package at no extra cost.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.